Elegant, Beautiful Lingerie, Swimwear and Sleepwear at great prices. All your favourite quality brands
Exchange and Return Policy

 

Thank you for shopping with us. We hope that you enjoy your purchases. We have spent significant time selecting the best products available. Please note that the following Policy is applicable to our internet customers only. We have a separate policy for customers purchasing from our stores, which is displayed at the point of sale in all of our stores.

We do understand that sometimes our products may not suit your needs and you may need to exchange for a different size or style or need a refund. We are happy to exchange your items for alternative styles or sizes or refund at your request.

 

Exchange:

 

For purchases shipped to an address in Australia:

 

Please ensure we receive your items within 21 days of our original shipping date with a completed Exchange Form (available on our website). Please understand that we can not take responsibility for your selected method of returning these items and can not exchange on items that we do not receive.

 

We must receive your items in original condition which includes the following:

  •  All tags attached
  • Items must not have been worn, altered or damaged in any way.
  • Unfortunately we can not offer exchange of hosiery or adhesive products.
  • You are also welcome to exchange your purchases at our Sydney Stores or post them to us: please see address below.
  • Should you need to exchange items we ask that you pay for the postage charges for us to send to you the newly selected items.
  • The postage charges for you to send to us any items for exchange are for your expense.

 

For purchases shipped to an address outside of Australia:

  • The same applies to purchases shipped to addresses outside of Australia but the time period is extended to 60 days.

 

Refunds

If for some reason the products you have purchased from us do not fulfil your needs, we are also able to refund you for the value of the items you have purchased. Please note that we are not able to refund you for the cost of postage.

 

Please ensure we receive your items within 21 days of our original shipping date (or 60 days for our overseas customers) with a completed Refund Form (available on our website). Please understand that we can not take responsibility for your selected method of returning these items and can not refund on items that we do not receive.

 

We must receive your items in original condition which includes the following:

  • All tags attached
  • Items must not have been worn, altered or damaged in any way.
  • Unfortunately that we can not refund on hosiery or adhesive products.
  • Please note that we cannot process a refund in our stores.
  • Refunds are only available via post.

 

Faulty Products

Should any item that you purchase from Mary Holland be faulty, we are happy to replace the item or if this is not possible provide you with a full refund for the item. Please send it to us with a completed Faulty Product Form (available from our website).

 

Upon receiving your item, we will then inspect it and as long as it is deemed faulty and has not been tampered with, we will (free of charge) send you a replacement item. Should a replacement item not be available we will refund you for the value of the item.

 

Please note that you can not present faulty items to our stores. This needs to be dealt with via post.

 

Our Return Address:

www.maryholland.com

G9 Metcentre

273 George St
Sydney NSW 2000 Australia

 

www.maryholland.com

Recent Blog Posts

New Gossard Bridal push up strapless lingerie now in store!!

on 31 Oct 2014
We are excited to see the new Gossard plunge strapless bra hitting our shop floors this week. This bra has extra support...

Getting your Sexy Back!! Post Pregnancy Bra Fittings. Mother's Group Adventure!

on 26 Oct 2014
We had a new Mother's group in store today. Their babies were all about six months old and they had decided to face the ...

Elle Macpherson Intimates goes super sexy!

on 25 Jan 2014
Just in time for Valentine's day, Elle Macpherson Intimates have launched the super sexy "For You" collection. The chic ...

Bye, bye Brooke!

on 25 Jan 2014
It was a sad day at Mary Holland yesterday. After 7 amazing years, our fabulous Brooke who has led our retail team has l...

Kim Kardashian loves her lingerie just as much as we do!

on 25 Jan 2014
It is not long now until the new Kardashian Kollection Intimates will be arriving exclusively to Mary Holland stores. If...
Members
Please click here to sign in or register.
Shopping Cart
Your basket is empty

© Copyright Mary Holland Pty Ltd. 2004-2011 All rights reserved.

 

We provide quality lingerie, swimwear and bikinis from quality brands such as Pleasure State to our beautiful customers all over Australia, the UK and the rest of the world